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Personnel recruitment, training,
allocation and retention
For many organizations, its personnel represents the
single largest operating cost. A sound strategy for hiring,
training, allocation, retention and termination of employees
can help control costs while ensuring that company
operations are carried out efficiently and effectively. This
requires an understanding of a complex web of interrelations
between functions that are often compartmentalized into HR,
training and operations, but that can have an impact on
every single aspect of the company's operations. Too often
personnel reorganizations focus on cost reduction but fail
to estimate the impact on other vital company functions.
Icosystem can help employers understand the impact of
personnel management decisions that span all aspects of
their business. We are able to create a custom tool that
replicates the life of individual employers as well as the
relevant elements of the organization. The high granularity
of the tool makes it possible to address issues of
short-term workforce allocation, including planning for
seasonal demand fluctuations, distribution by department or
at geographically disparate locations. At the same time, the
tool can be used for long-term planning, providing insights
into the impact of hiring policies, downsizing, retention,
and incentive programs.
We have applied our techniques to personnel management
problems ranging from a few dozen highly specialized field
service engineers to thousands of pharmaceutical sales reps
and even tens of thousands of U.S. Navy sailors. Our models
are able to address issues such as:
- What is the best hiring mix to achieve a stable
workforce in the face of uncertainty and fluctuating
market conditions?
- How can staff breaks and time off be managed to
maximize efficiency and flexibility in spite of demand
fluctuations?
- What is the right level of staffing for a sales
force?
- How can incentives be adjusted to promote retention
of the most desirable individuals?
- Where should customer service or security personnel
be located to maximize customer satisfaction and safety in
a retail space?
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