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Personnel recruitment, training, allocation and retention

For many organizations, its personnel represents the single largest operating cost. A sound strategy for hiring, training, allocation, retention and termination of employees can help control costs while ensuring that company operations are carried out efficiently and effectively. This requires an understanding of a complex web of interrelations between functions that are often compartmentalized into HR, training and operations, but that can have an impact on every single aspect of the company's operations. Too often personnel reorganizations focus on cost reduction but fail to estimate the impact on other vital company functions.

Icosystem can help employers understand the impact of personnel management decisions that span all aspects of their business. We are able to create a custom tool that replicates the life of individual employers as well as the relevant elements of the organization. The high granularity of the tool makes it possible to address issues of short-term workforce allocation, including planning for seasonal demand fluctuations, distribution by department or at geographically disparate locations. At the same time, the tool can be used for long-term planning, providing insights into the impact of hiring policies, downsizing, retention, and incentive programs.

We have applied our techniques to personnel management problems ranging from a few dozen highly specialized field service engineers to thousands of pharmaceutical sales reps and even tens of thousands of U.S. Navy sailors. Our models are able to address issues such as:

  • What is the best hiring mix to achieve a stable workforce in the face of uncertainty and fluctuating market conditions?
  • How can staff breaks and time off be managed to maximize efficiency and flexibility in spite of demand fluctuations?
  • What is the right level of staffing for a sales force?
  • How can incentives be adjusted to promote retention of the most desirable individuals?
  • Where should customer service or security personnel be located to maximize customer satisfaction and safety in a retail space?
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